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e-Learning Policies


Full payment is required in advance of the training session.

Cancellation and Refunds

A written notice of a cancellation request must be received by mail or email at least 24 hours prior to the training session start time to qualify for a refund. Qualifying refunds, minus a $25 processing fee, will be issued within three weeks of the request. A refund will not be issued if a cancellation request is received after the training session.

A hyperlink to a PDF of the session presentation will be sent to you within five business days after the training session if you do not qualify for a refund.

Technical Issues

Individual technical failures are your responsibility. We are not responsible for any individual technical failures that block you from attending a training session. A refund will not be issued for individual technical failures that result in your inability to attend.

Please test your system at least two days before the ECE® e-Learning training session. See the Webex System Requirements for minimum and optional requirements.


We reserve the right to substitute a trainer due to unforeseen scheduling conflicts.


If you have any questions, please contact Marybeth Gruenewald, Director of Global Initiatives, at