What do you mean by "original document"?
Original academic documents are the documents given directly to the student by the institution, usually at the time study is completed or the degree is awarded. Original academic documents are usually printed on the institution’s letterhead, and have a fresh ink stamp, raised seal, and/or official signatures. Original academic documents will be returned with the completed evaluation report.
What do you mean by "documents issued in sealed envelopes"?
Official academic documents are documents issued by the institution in an envelope stamped and sealed by the institution.
When should I submit my documents and where should I send them?
You must complete and submit your application on our website prior to sending your documents. (Click here to start the application process.)
Once you have submitted the online application, you will be asked to print the Document Matching Form and follow the instructions provided.
If the documentation requirements for your country of study have 'Photocopy or Scan' for the document type, you may email that document as a PDF attachment to firstname.lastname@example.org.
If the documentation requirements for your country of study have 'Original' OR 'Official Document issued in a Sealed Envelope', please send them to:
101 W. Pleasant Street, Suite 200
Milwaukee, WI 53212-3963
Can I submit copies before sending the required original documents to begin the educational credential evaluation process?
Original documents are important. We must receive complete documentation before beginning the educational credential evaluation process. If you are required to send original documents, do not send copies of the documents as well. It is safe to send original documents to ECE but we suggest that you request a tracking number from the courier service.
Can someone review my documents before I submit my order and payment?
No, we do not review educational credential documents without an application form and complete materials, including payment, for a report order.
Will you return my original documents?
All of your educational documents will be returned when the report is complete, unless the issuing institution has specifically stated it cannot be shared with the student.
What if I cannot obtain a grade report because my master’s or doctoral program did not have coursework?
Depending on your country of study, submit your original degree/diploma or an official degree confirmation issued in a sealed envelope.
Contact our Customer Service if you have any questions.
What if I cannot meet the documentation requirements?
We carefully research the specific practices in each country, and determine the documentation requirements accordingly. We understand that situations arise where obtaining certain documents might not be possible. We do our best to be flexible, but in most situations we are unable to prepare an evaluation report.
If one of the following circumstances applies to you, follow the directions listed. If your situation is not listed, or you have any questions, feel free to contact Customer Service, but we may not be able to prepare a report for you.
- My school is closed, and I cannot obtain sealed-envelope documents: Submit your original documents to us and include a written explanation of your circumstances. We will review the situation and prepare a report if possible.
- I cannot obtain a grade report because my master’s or doctoral program did not have coursework: Depending on your country of study, submit your original degree/diploma or an official degree confirmation issued in a sealed envelope.
Do you accept electronic documents?
As more documents are made available online and shareable through secure websites, we research the services and determine if they meet our documentation requirements.
If your school uses one of the following services, you may share your documents with us through the service.
Please do NOT send us any personal login or user information.
My institution is not able to provide paper documents. Will ECE accept e-mailed documents instead?
We may be able to accept alternatives to our standard documentation requirements. Secure electronic documents should be sent to ECEMail@ece.org directly from a verifiable email address of the institution. Please ask the institution to include your name and ECE reference number when providing us with secure electronic documents. If you have any questions please Contact Us. See also “Do you accept electronic documents?” question above.
I have incomplete education, what documents to send?
If you would like to apply for an evaluation report but have not completed your academic program, you may do so by submitting the required documentation that has been issued to date by your institution. And if you complete your degree/diploma program or complete additional coursework for the same program, you can update the report within five years of ordering the original evaluation report.
Our documentation requirements are different for each country. Please click here: ece.org/ECE/Credential-Evaluations/Documentation-Requirements and choose your country of study to view the requirements.
Instructions on where to send your documents will be provided to you in the online application.
Please note that ECE reserves the right to request additional information and/or documents to be sent directly to ECE by the issuing institutions and/or to verify your documentation at any time during the evaluation process. If you are not able to submit the required documents, ECE will not be able to complete an evaluation report. No exceptions will be made, and no refunds will be issued.
Finally, please do not send any documents to ECE before completing our online application and be sure to include your reference number. To request an evaluation report, please visit ece.org/ECE/Credential-Evaluations and select “Applying to U.S. institutions” or “Applying to Canadian Institutions” and follow the 3 Steps to Apply.