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ECE’s order processing time is an average of 5 business days from the date we receive all required information. Processing time can vary and does not include delivery time, weekends, or holidays.   
If you have a deadline, ECE offers a guaranteed 5-Business Day Rush Service in the online application. More information is available on the Services and Fees page of this website.

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Applicants can reach us by clicking on the Contact Us Now button below and typing in a question. 

To chat, talk, or email us click the button below.

Contact Us Now

Customer Care is available Monday through Friday 9:00 a.m. to 4:00 p.m. Central Standard Time.

During hours when Customer Care Specialists are not available, the Contact Us Now button will allow you to leave us a message. We will respond to your message within one business day.  

ECE is here to help! Our Customer Care Specialists are trained to answer your questions, help guide you through the application process, and provide status updates on your application. 

If you can’t find the answer you’re looking for in our FAQ section, contact us. Help from ECE is a click away.

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Professionals at colleges and universities, healthcare organizations, employers, agencies, or recruiters interested in working with ECE for credential evaluation reports, finding out about new ECE® services and products, or need help in creating an ECE® Dispatch account for your institution can contact a sales consultant by completing this Sales Inquiry form. 

Sales Inquiry


The ECE® office is closed to the public.

All documents must be mailed to ECE.  Documents cannot be delivered in person.

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101 W. Pleasant St., Suite 200
Milwaukee, WI 53212-3963