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ECE is open for business!

We understand that many plans are uncertain at this time. ECE® evaluation reports are valid for five years. If you are in the process of applying for an evaluation and considering delaying your plans, this is one step that you can complete, and the report will be ready and waiting for you when your plans become clear.

ECE is here to help! Our Customer Service Representatives have years of experience in the education credential evaluation profession and are ready to assist.

If you can’t find the answer you’re looking for in our FAQ section, contact us. Help from ECE is a click away.

Our staff is trained to answer your questions and help guide you through the application process, provide status updates on your application, or help you create an ECE® Dispatch account for your institution.

Speech balloon icons Individuals

Individual applicants can contact us by clicking on the LiveChat button below and typing in your question for a live response from one of our Customer Service Representatives.


Customer Service is available via LiveChat Monday through Friday 9:00 am to 4:00 pm Central Standard Time.

LiveChat is ECE’s instant messaging platform, and it is the quickest and easiest way to contact ECE during normal business hours.

During hours when LiveChat is not available, you will be able to leave us a message. Due to a high number of inquiries, our usual response time of 24 hours is currently closer to 2-3 business days. We appreciate your understanding and look forward to chatting with you soon.  

Institution icon Institutions

Professionals at colleges and universities, healthcare organizations, employers, agencies, or recruiters interested in working with ECE for credential evaluation reports or finding out about new ECE® services or products can contact Jack Nelson, Director of Sales and Market Development, by completing this Product Inquiry form.

Product Inquiry

Attention: To protect ECE® staff and the community and help prevent the spread of COVID-19, the ECE® office will not accept in-person document drop-off or pick-up at this time.

mail iconMailing Documents

Mailing Address: 

For U.S. Postal Service only

PO Box 514070
Milwaukee, WI 53203-3470

Courier Address: 

For courier service only such as FedEx, UPS, DHL, etc. 

101 W. Pleasant St., Suite 200
Milwaukee, WI 53212-3963
Phone: 414-289-3400