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Speech balloon icons Individuals

Individual applicants can contact us by clicking on the LiveChat button below and typing in your question for a live response from one of our Customer Service Representatives.


Customer Service is available via LiveChat Monday through Friday 9:00 am to 4:00 pm Central Standard Time.

LiveChat is ECE’s instant messaging platform, and it is the quickest and easiest way to contact ECE during normal business hours.

During hours when LiveChat is not available, you will be able to leave us a message. We will respond to your message within one business day. We look forward to chatting with you soon.  

Institution icon Institutions

Professionals at colleges and universities, healthcare organizations, employers, agencies, or recruiters interested in working with ECE for credential evaluation reports or finding out about new ECE® services or products can contact Jack Nelson, Director of Sales and Market Development, by completing this Product Inquiry form.

Product Inquiry

ECE is here to help! Our Customer Service Representatives have years of experience in the education credential evaluation profession and are ready to assist.

If you can’t find the answer you’re looking for in our FAQ section, contact us. Help from ECE is a click away.

Our staff is trained to answer your questions and help guide you through the application process, provide status updates on your application, or help you create an ECE® Dispatch account for your institution.

*** To protect ECE® staff and the community and help prevent the spread of COVID-19, the ECE® office is closed to all visitors. We will not accept in-person document drop-off or pick-up at this time. We apologize for any inconvenience. ***

mail iconMailing Documents

Mailing Address: 

101 W. Pleasant St., Suite 200
Milwaukee, WI 53212-3963