e-Learning FAQ

Never taken an e-Learning class before? No problem. We're here to help!

Here is a list of the most frequently asked questions customers ask about our e-Learning program. If you don't see your question here, please email Marybeth Gruenewald.

Registration Questions

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How do I register for e-Learning?

Registration is easy. Just visit our Session Topics page and use the registration button for the training session you wish to attend.

What happens after I register?

After you have registered and paid for the ECE® e-Learning session, you will receive a confirmation email with important information to help you access the training session by computer and telephone on the scheduled date and time.

Your confirmation email will include:

Training course info, date, and time
Login and password instructions
Session number
Session password
Registration ID and number
Contact and e-Learning support information

A hyperlink to the training session PowerPoint presentation will be delivered to you via email one day before the actual online session.

If you do not receive a confirmation, email Marybeth Gruenewald.

Payment Questions

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How much does each e-Learning cost?

The fee for each online session may vary. Please visit the course description to view the fee. Full payment is required prior training sessions.

How can I pay?

Payment by Visa or MasterCard is preferred.

However, if you cannot pay by credit card, please email Mary Jo Stremlow, Senior Director of Finance.

Technology Questions

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What technology do I need?

All you need is a telephone and a computer.

How do I know if my system is compatible with the e-Learning delivery system?

Read about WebEx system requirements.

How can I test my system to be sure it is compatible?

Perform a test on your device. We recommend you test your system at least one hour before the session start time.

Training Session Questions

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What do I do when my training session is going to start?

Open the confirmation email and click on the hyperlink. You can also copy and paste the link in your web browser.

Your login and password should be automatically loaded into the prompts. If it is not, copy and paste both of these from the confirmation email and click enter. All passwords are case sensitive.

Once you are logged onto the training session, use the call-in information available on the screen or on the pop-up window to connect to the audio portion of the presentation. You will enter the presentation in listen-only mode to avoid audio disruptions during the presentation.

Will I receive a copy of the presentation?

Yes. You will receive a PDF copy of the presentation usually one day before the training session. Depending on the presentation topic and the presenter, you might also receive a PDF of a set of credentials, list of resources, case studies, etc., to complement the training session.

Is the e-Learning interactive?

Yes. There is a chat feature to ask questions during the presentation. These will be answered at the end of the session. ECE believes lectures that include practical components are the best way to teach and learn. Your session may include quizzes, polls, exercises, and more.