FAQ for Institutions

Frequently Asked Questions

Open AllClose All
  How long does it take ECE to complete a report?

Processing times may vary, but typically a report  is completed within 10 business days of receiving all required documentation and fees. We also offer Rush Service.

  How do I sign up for Dispatch?

Only institutions can sign up for Dispatch.  Before you begin, be sure you are the right person to create the account.  After you create the account, you will be asked to confirm that you are an authorized representative of your institution.

Read more about Dispatch and create an account.

  How do I order a report on behalf of a student?

If you are ordering, paying, and submitting documents for a report on the behalf of one or more individual, we recommend you create an ECE® Dispatch account.

If you are paying for another individual's report, but the individual will place the order and submit his or her own documents, you should follow the steps under the Individuals section.

If you are helping an individual gather information and/or helping an individual with the process of ordering an evaluation report, but the individual will place the order, pay, and submit his or her own documents, follow the steps under the Individuals section.

See our Agencies page for more information.

  How can my students or applicants apply to ECE for a report?

We provide easy online ordering. The students will create an online account with us to order their report. Our order system will guide them thru the process. Then they should send us their documents according to our Documentation Requirements.

If at any time the student has questions or needs help, our Customer Service is available M-F 9 a.m. CST to 4 p.m. CST.

  If my institution orders a report, can the student order copies?

Only the person who ordered the original report can order copies.

This means if your institution originally order the report, the student will not be able to order a copy. You must order a copy for the student, or the student will have to order a new report for themselves.

  What are your Documentation Requirements?

Our documentation requirements vary by country.  See the Documentation Requirements page for details.

  How can I refer students to you?

You can refer students to our Individuals section of our website, where they can find information about our reports and order online.

If you would like to add a referral link or logo to your website, please contact us at ece@ece.org.

Open AllClose All
  Do you always contact educational institutions in other countries to verify documents submitted for evaluation?

Our trained evaluation staff reviews all educational documents submitted to establish their authenticity.

We reserve the right to contact educational and other institutions to verify the authenticity of any documents received. In the limited cases in which we must contact institutions for verification, the evaluation process may be delayed, sometimes substantially.

Normally, we will wait a maximum of six months for a satisfactory response to our verification requests. During this period, we will make two attempts to contact the issuing institution using the best contact information available to us, including email, post, and fax.

Because the verification of documents depends on the responsiveness of third parties in other countries, this process can significantly delay the preparation of our evaluation report and, in some cases, may prevent us from completing any report at all. We will not issue an evaluation report whenever substantial concerns about the documents submitted have not been satisfactorily resolved.

  What are the verification and authentication services you will use?

Many government-authorized agencies and educational institutions around the world provide services to verify or authenticate educational documents. These services include online databases, internet authentication services, or official institutions or agencies that send authenticated official documents directly to us by mail. Please see the documentation requirements for individual countries to determine whether or not a verification or authentication service is required in your case.

 

  Do I need to submit original documents if you also require a verification or authentication service?

You should review the documentation requirements by country to determine if original documents are required in addition to a verification or authentication service. In general, it is not necessary to provide original documents for information contained in a verification or authentication response. However, in some cases the verified information does not cover the complete set of documents. For example, if we can verify graduation online through the school, but not the content or grades of the subjects studied, then an original grade report would be required along with a simple photocopy of the degree.

top