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Terms & Conditions

Terms and Conditions for Evaluation Reports

Payment must be made in U.S. dollars by money order, check, Visa, or MasterCard. If the money order or check is issued by a bank outside the U.S., it must contain the printed name of the U.S. bank to which it is affiliated. A $40 fee will be charged for any returned check. We cannot accept bank drafts or cash. All fees are subject to change without notice.

There are no refunds once an application has been submitted. A refund will be made only when an applicant has paid to us more than the cost of the evaluation report (“report”) we issued. No refund will be made when an application is canceled after it has been submitted or when all required documentation is not provided.

We reserve the right at any time during the evaluation process to request additional information, original educational documents, and/or original documents issued in institutionally-sealed envelopes.

We reserve the right, at our discretion, to contact educational and governmental institutions and agencies for additional information and/or verification of the authenticity of the credentials submitted.

If we determine that the education completed is not the equivalent of credit course work offered by a regionally-accredited institution in the United States, we will issue only a General report, which does not list any courses, credits, and grades. If any report other than a General report was ordered, the difference in cost between the report ordered and a General report will be refunded.

Equivalency conclusions stated in the report reflect our judgment based on in-depth research of applied comparative education.

We guarantee that each report will be prepared by our qualified professional staff. We do not guarantee that you or any other party will agree with the conclusions of our reports, and we assume no responsibility for decisions made by other parties based on our reports.

We reserve the right to refuse service to anyone, including the right not to provide copies of a report after it was initially issued and to change the time frame in which report copies are available to order.

Education is dynamic, and changes occur in all countries. Our ongoing research may identify new equivalents for certain credentials from other countries, resulting in different statements of equivalence than were provided prior to the completion of such research. It is understood that all previous reports will have been based on the best information available to professionals in applied comparative education in the United States at that time. If copies of a report are requested at a later time, we have no obligation to review or revise the report in accordance with any changes that may have occurred in the interim.

If false information or forged, altered, or falsified documents are submitted to Educational Credential Evaluators, Inc. (ECE) at any time, no report will be issued, no refund will be made, designees for copies of the report will be notified, and the information will be shared with academic institutions, government agencies, professional organizations, and other evaluation services, whether or not a report was prepared or the order was canceled or inactivated. All documents (originals and photocopies) will become ECE® property and will not be returned.