When you’re deciding to order a credential evaluation, you want to feel confident in the organization you choose. That’s why reading reviews from others who have used Educational Credential Evaluators (ECE) can be so valuable. Real stories from real users provide insights on the actual experience of working with ECE, beyond what’s written in official FAQs or marketing materials.
Here’s what to look for in reviews and why they matter when you’re making your decision.
Why Testimonials and Reviews Are So Powerful
Testimonials give you a sense of what it’s like to be someone who has already completed the process. They help build trust by showing how ECE has helped real people achieve their goals.
One ECE Aid™ recipient from Afghanistan, a civil engineer, wrote: "I 100% believe this report will help me achieve my future goals. I would like to work for any civil engineering company and attend a PhD program part time." This heartfelt message underscores how accurate credential evaluations can fuel professional aspirations and academic progress.
Reviews often highlight details you wouldn’t otherwise know, like how helpful customer service was during a stressful moment, how quickly reports arrived, or how the evaluation was handled when there was a complication.
What Reviews Can Tell You That Websites Can’t
While official websites can explain the process, list services, and share policies, reviews often tell the human side of the story.
You’ll find people sharing how ECE handled their unique situation, if staff were patient and professional when answering questions, and how issues (if any) were resolved. Many reviews also mention turnaround times, so you can see if real experiences match the estimated processing times published on the site. (Keep in mind that turnaround times can fluctuate based on order volume, time of year, and the complexity of the evaluation.)
If you’re nervous about the process or unsure what to expect, reviews can give you reassurance or let you know what to watch out for based on the experiences of others.
Common Themes in ECE® Reviews
When reading ECE® reviews, you’ll likely notice a few consistent themes:
- Professionalism and accuracy: Many users appreciate how thorough and precise ECE® reports are, which can make a big difference when presenting credentials to schools, employers, or licensing boards.
- Helpful customer service: Reviewers often mention how friendly and knowledgeable the staff are, even when helping with complex or unusual cases.
- Fast and reliable turnaround time: People frequently comment on how quickly their evaluations were completed, sometimes even ahead of schedule.
- Support for various goals: Whether the reviewer needed the evaluation for higher education, licensure, or immigration, many mention how the report helped them move forward in their journey.
These common threads can help you feel confident about what to expect and help you evaluate whether ECE is a good fit for your needs.
How to Read Testimonials with a Critical Eye
While reviews are incredibly useful, it’s important to read them thoughtfully:
- Look for patterns, not just individual stories. If many people mention the same strengths or challenges, that’s more meaningful than one isolated opinion.
- Check the date of the review. More recent feedback is usually more relevant, as processes and policies can evolve over time.
- Focus on what matters to you. If you’re applying for professional licensure, for example, look for reviews from others with similar goals.
Finally, remember that no company can please everyone, and even the best organizations may have occasional negative reviews. What matters is how those issues are addressed and whether they’re rare or recurring.
Reading reviews can help you make an informed choice, set realistic expectations, and approach the process with confidence. At ECE we’re proud that so many of our clients share their stories of professionalism, accuracy, and support.
When you’re ready to start your credential evaluation, take a moment to read what others have experienced and discover how ECE can help you reach your goals. If you have questions along the way, our customer care team is here to help.