Outstanding Customer Service
Online chat with a real person is available every weekday. You can even talk with the evaluator who prepared your report if needed. Typically all messages are returned within 24 hours by our full-time customer service staff. However, we are currently experiencing higher than normal volume. Our current response time is around 2-3 business days. Thanks for your patience!
We've streamlined our process to complete our reports in an average of just 5 business days.
This is the fastest in the field.
We use our more than 400 years of combined experience and an average of almost 12 years each, an unsurpassed reference library of over 35,000 publications and files, and service to more than 600,000 applicants.
Excellence, Integrity, and Care
These core values are integral to everything we do. We are driven to deliver on our mission to "promote the betterment of individuals' lives and society" with the highest quality and a compassionate approach.
Nonprofit, Public Service Organization
We are dedicated to serving our customers, keeping our costs competitive, and giving back to those in need. Our ECE® Aid charitable initiative provides free reports to refugees and others who need a little help.
ECE prepares reports based on the documents considered official in the country in which they were issued. We require the most secure and reliable educational documentation available. But, we know that there can be challenges in some countries. Therefore, our Documentation Requirements vary by country.