How ECE Supports You and Your Applicants
We’re here to make the process easy and approachable for everyone we work with. Whether you’re an individual applicant or part of an organization, our team is always ready to answer questions, offer guidance, and keep things moving smoothly.
We have a dedicated team to support you as an organization.
Reach out to our Client Support team with any questions: clientsupport@ece.org. You’ll receive a response within one business day.
We also have help for your applicants.
Our Live chat is available Mon–Fri, 9:00 a.m. – 4:00 p.m. CST, and applicants to ECE can connect via chat, call or message. Messages are answered as soon as possible.
New Guidance on 3-Year Degrees
Three‑year bachelor's degrees are now formally offered within the United States by recognized, accredited higher education institutions. In alignment with this new development, we consider comparable international undergraduate programs to be equivalent to a U.S. three-year bachelor's degree for evaluation purposes.
Because the United States now has both three-year and four-year bachelor’s degrees, the ECE® report will state the U.S. equivalence for each degree as either a three-year or a four-year bachelor’s degree. All admission decisions and transference of credits are determined by the admissions counselor or exam board. Some graduate programs may offer admission to their master's degree programs to holders of three-year bachelor's degrees, while others may not.
The degree equivalency in the report reflects our professional judgment and is advisory only. Other credential evaluation professionals or agencies may reasonably reach different conclusions based on their own standards and methodologies.
Tools That Work for You
Simple, secure, and designed to support your workflow.
ECE Dispatch™
Access completed reports and applicant documents in one place
Dispatch user guide (PDF)
How to add new users
How to navigate the system
Ordering Reports?
Click on the ordering instructions for Dispatch below:
Helping an individual place their report order with ECE?
Slate Integration
Get completed reports into your CRM

ECE Connection™
Free global resource hub for anyone working with credential evaluations
ECE Connection Advantage™
Subscription access to exclusive resources and tools
Training
Build your knowledge and confidence
ECE Aid™
Free reports for refugees and others in need